Last Updated: 04/08/2026

1. Overview

At CONBECH SOLUTIONS PRIVATE LIMITED, we are committed to providing high-quality beverages, tea, coffee, spices, and natural products to our customers. We carefully select, inspect, and pack every order to ensure that products such as packaged drinking water, mineral water, tender coconut water, tea, coffee, and spices reach you in the best possible condition.

This Refund and Returns Policy explains the terms and conditions related to returns, replacements, cancellations, and refunds for purchases made through our website.

2. Eligibility for Returns

Due to the nature of our products, including food and beverage items, we generally do not accept returns after delivery, especially once products have been opened or used.

However, we may provide a replacement or refund in the following cases:

  • Product received is damaged during delivery
  • Wrong product received
  • Product received is defective or expired
  • Product packaging is damaged
  • Items are missing from the order

To be eligible for a replacement or refund, customers must contact us within 48 hours of receiving the order.

3. Conditions for Replacement

For replacement requests, customers must provide:

  • Order number
  • Clear images/videos of the product and packaging
  • Details of the issue
  • Delivery information

The product should be unused and kept in its original packaging wherever applicable.

Our team will review the request and confirm whether the product qualifies for replacement.

4. Non-Returnable Items

The following products cannot be returned or exchanged:

  • Products that have been opened or consumed
  • Products damaged due to improper storage or handling by customers
  • Products without original packaging
  • Products purchased under special offers, clearance sales, or promotional campaigns

For hygiene and safety reasons, opened food and beverage products cannot be accepted for return.

5. Refund Policy

If a refund request is approved after verification, the refund will be processed through the original payment method used during purchase.

Estimated refund processing timelines:

  • UPI / Wallets: 3-7 business days
  • Debit/Credit Cards: 5-10 business days
  • Net Banking: 5-10 business days

The actual time taken may vary depending on your bank, payment provider, or financial institution.

6. Cancellation Policy

Customers may request order cancellation before the order is processed or shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

To request cancellation, please contact our customer support team as soon as possible after placing the order.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please follow these steps:

  1. Contact us within 48 hours of delivery.
  2. Share your order details along with clear images/videos of the product and packaging.
  3. Our team will verify the concern.
  4. Approved requests will be processed for replacement or refund.

8. Product Storage Responsibility

Customers are responsible for storing products according to the instructions provided on the packaging.

We are not responsible for damage caused due to improper storage, mishandling, or incorrect usage after delivery.

9. Shipping Charges

Shipping charges are non-refundable unless the issue is caused due to our error, such as:

  • Incorrect product delivered
  • Damaged product received
  • Missing items from the order

If a replacement or refund is approved, our team will provide further instructions regarding the process.

10. Contact Us

For any questions regarding refunds, returns, cancellations, or replacements, please contact us:

CONBECH SOLUTIONS PRIVATE LIMITED
Email: info@conbechsolution.com
Phone: +91 7042362164

Address:
BASEMENT, OFFICE NO. B-03, A-86, SECTOR 4, Noida, Gautambuddha Nagar, Uttar Pradesh, 201301.

We are committed to resolving customer concerns and providing a smooth and reliable shopping experience.